Patient Service Representative

About

We are committed to providing high-quality pediatric care in a supportive and collaborative environment.

Position Overview

The Patient Service Representative (PSR) serves as the face of the practice and is responsible for creating a welcoming, professional, and patient-centered experience for all patients and visitors. The PSR plays a key role in promoting patient satisfaction, operational efficiency, and quality care by ensuring positive interactions and accurate administrative support throughout the patient experience.

Key Responsibilities

• Serve as the first point of contact and first impression for patients, visitors, and callers, creating a welcoming, professional, and patient-centered experience at all times.

• Greet patients and visitors in person and on the phone, provide exceptional customer service, and assist with questions or concerns within the scope of the position.

• Perform patient check-in and check-out functions, ensuring accurate documentation and efficient patient flow.

• Schedule, reschedule, and confirm patient appointments in accordance with practice policies and provider availability.

• Answer and direct incoming telephone calls, respond to routine inquiries, and route messages to the appropriate staff members.

• Verify insurance eligibility and benefits as required and communicate relevant information to patients.

• Collect copayments, outstanding balances, and other patient payments in accordance with practice policies.

• Maintain accurate patient demographic and insurance information within the electronic health record (EHR).

• Assist patients with patient portal access and other routine administrative needs.

• Manage and review patient questionnaires and visit-related forms to ensure completion prior to provider encounters.

• Prepare and maintain front office materials, forms, and resources needed for daily operations.

• Coordinate patient flow and communicate effectively with clinical staff to support timely and efficient appointments.

• Support quality improvement initiatives by assisting with preventive care outreach, annual wellness visit scheduling, care gap closure efforts, and other patient engagement activities.

• Maintain patient confidentiality and comply with all HIPAA and organizational privacy requirements.

• Participate in training, staff meetings, and ongoing professional development activities.

• Perform other front-office and patient service duties as assigned.

Qualifications

High school diploma or equivalent.

Why Join Us?

South Carolina Pediatric Alliance offers a dynamic and supportive work environment where you can make a significant impact on the lives of our patients and their families. We provide competitive compensation, comprehensive benefits, and opportunities for professional development and growth.

Equal Opportunity Employer

South Carolina Pediatric Alliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Join us in our mission to provide exceptional pediatric care.

Online Job Application

Complete the online application below.

Patient Service Representative